At Rexsz, customer satisfaction is our priority.
We offer a 7-Day Refund / Exchange Policy.
Eligibility for Refund or Exchange
You can request a refund or exchange if:
• Item is damaged
• Wrong item delivered
• Product defect
• Missing items
Important Requirement
Customers must record a proper unboxing video when opening parcel.
The video must:
• Start before opening package
• Show the courier bag sealed
• Show full product clearly
Without an unboxing video, refund claims may not be accepted.
Conditions for Return
• Product must be unused
• Product must be in original packaging
• No damage caused by customer
• Request within 7 days
Non-Refundable Situations
Refund will NOT be issued if:
• Customer changed their mind
• Customer didn't like the product
• Wrong order placed by customer
• Product used or damaged by the customer
Refund Method
Refund will be processed via:
• Bank Transfer
• JazzCash / Easypaisa
• Store Credit (optional)
Exchange Delivery Time
Exchange delivered within 2–5 working days.
For refund/exchange contact:
support@rexsz.com
Thank you for trusting Rexsz.